7-Day Return Policy

We want you to love your purchase! If you are not completely satisfied, we offer a 7-day return policy from the date your order is delivered.

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Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging with all tags, accessories, and manuals included

• Be returned within 7 days of the delivery date

• Have a valid proof of purchase (order number or receipt)

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Non-Returnable Items

The following items are not eligible for return:

• Items on sale or marked as "Final Sale"

• Gift cards

• Personalized or custom-made products

• Used, damaged, or washed items

• Products that fall under hygiene concerns (e.g., cosmetics, undergarments)

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Return Process

1. Contact us at whatsapp within 7 days of receiving your item.

2. Provide your order number and reason for return.

3. We’ll respond with return instructions and address.

4. Ship the item back to us using a trackable courier service. Customers are responsible for return shipping costs unless the item was defective or incorrect.

5. Customer will pay return delivery charges

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Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• If approved, your refund will be processed within 7–10 business days via your original payment method or store credit.

• Shipping fees are non-refundable unless the return is due to our error.

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Exchanges

If you received a defective or wrong item, please contact us within 48 hours of delivery. We’ll arrange for an exchange or replacement at no extra cost.

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Need Help?

If you have questions about returns, feel free to contact us:

📧 Email: [hastorepk427@gmail.com]
📞 Phone / WhatsApp: [ 03344042883 ]

📍 Our Location

[HA STORE PK]
[LAHORE], Pakistan

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📞 WhatsApp only

WhatsApp: [03344042883] 

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📧 Email Support

Email: [hastorepk427@gmail.com]
(Available Mon–Sat | 10:00 AM – 6:00 PM)

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📱 Follow Us on Social Media

• Facebook:  HA STORE 

• Instagram: ha_storepk

• Tiktok       : ha_storepk427

  
  

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🕒 Business Hours

Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

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Need help with your order or have a question? Use our contact form below or send us a quick message on WhatsApp. We're always happy to assist!

Shipping Policy

At [ HA STORE ], we’re committed to delivering your order safely and on time. Please read our shipping policy to understand how we process and ship your purchases.

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🚚 Shipping Within Pakistan

We currently ship all over Pakistan through trusted courier partner Post ex

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📦 Order Processing Time

• Orders are processed within 2–5 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation message once your order has been dispatched.

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⏱ Estimated Delivery Time

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days
  Please note: delivery times may vary due to weather, strikes, or unforeseen courier delays.

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💸 Shipping Charges

• Flat Rate: PKR [150] per order

• Free Shipping: On orders above PKR [1299]

• Final shipping cost (if any) will be calculated at checkout.

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📍 Tracking Your Order

Once your order is shipped, we’ll send you a tracking number via SMS or email so you can monitor your delivery status.

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📦 Cash on Delivery (COD)

We offer Cash on Delivery in most cities and towns across Pakistan. Please ensure someone is available at your shipping address to receive and pay for the package.

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❗ Delivery Issues

If your package is delayed, damaged, or missing, please contact us at:

📧 [ hastorepk427@gmail.com ]

         WhatsApp
📞 [ 03344042883 ]

We’ll coordinate with the courier to resolve the issue as quickly as possible.

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📌 Important Notes

• Please provide complete and accurate shipping details to avoid delivery issues.

• We are not responsible for delivery delays due to incorrect addresses or unavailability of the recipient.

• In case of refusal to accept the parcel (without a valid reason), future orders may require prepayment.

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Need help? We’re just a message away! 😊

Privacy Policy

Last updated: [4/22/25]

At [HA STORE ], your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our Shopify store, in compliance with applicable laws in Pakistan.

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1. Information We Collect

When you visit our store, we may collect the following types of information:

Automatically Collected Data:

• IP address

• Browser type

• Time zone

• Device type

• Pages you visit

• Cookies and tracking data

Information You Provide:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Payment details (processed securely through third-party gateways)

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2. How We Use Your Information

We collect and use your data to:

• Process your orders and payments

• Communicate with you regarding your order or account

• Improve our website and services

• Send promotional emails (only with your consent)

• Detect and prevent fraudulent transactions

• Comply with legal and regulatory obligations

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3. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties, including:

• Shopify (our e-commerce platform)

• Payment providers ( cash on delivery )

• Courier and shipping services

• Marketing and analytics tools (e.g., Facebook Pixel, Google Analytics)

All third-party services are obligated to keep your information secure and use it only for the purposes agreed upon.

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4. Cookies and Tracking

We use cookies to:

• Enhance user experience

• Remember your preferences (e.g., cart items)

• Track site analytics

You can manage cookie preferences through your browser settings.

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5. Data Retention

We retain your data for as long as necessary to fulfill the purpose it was collected for (e.g., completing orders), or as required by law. If you want us to delete your data, please contact us using the information below.

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6. Your Rights

Under Pakistan's proposed data protection laws and general privacy principles, you may have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent to marketing communications

• Lodge a complaint with relevant authorities

To exercise these rights, contact us at [hastorepk427@gmail.com].

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7. Data Security

We implement reasonable technical and organizational security measures to protect your information. However, no system is completely secure. We encourage you to protect your login details and use strong passwords.

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8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.

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9. Contact Us

If you have questions or concerns about our Privacy Policy or your data, please contact us at:

[hastorepk.com]
Email: [hastorepk427@gmail.com]
Phone: [03344042883]

Instagram : ha_storepk